Refund policy

Refund & Return Policy

 

Effective Date: April 2026

 

Thank you for shopping at Holymolycool. Please read our Return & Refund Policy carefully before making a purchase.

 

1. Core Policy Statement

Free Return & Exchange for Quality or Packaging Defects Only

 

We offer free return or exchange services only for items that have verified:

 

Manufacturing defects

Quality issues

Damage to packaging upon delivery

 

If your item meets the above conditions, we will cover the return shipping cost and provide a replacement or refund.

 

2. Non-Returnable Situations

 

We do not accept returns or exchanges for non-defective reasons, including but not limited to:

 

Change of mind

Incorrect size selection

Personal preference

Placing the wrong order

Items that are unopened, unused, or undamaged

 

Please review your order carefully before completing your purchase.

 

3. Return Request Conditions

 

To be eligible for a return or exchange due to defects:

 

You must contact us within 7 days of receiving the item

You must provide clear photo or video evidence showing the issue

The item must remain in its original condition (unless damaged upon arrival)

 

We reserve the right to reject return requests that do not meet these conditions.

 

4. How to Initiate a Return

 

To request a return or exchange, please follow these steps:

 

Contact us at holymolycool99@gmail.com

 with your order number

Provide photos or videos showing the defect or damage

Wait for confirmation and return instructions from our support team

Ship the item using the approved return method

Drop off the package and complete the return process

 

5. Refunds

 

Once your return is received and inspected:

 

If approved, your refund will be processed to your original payment method

Refund processing time: 5–10 business days depending on your payment provider

 

If the return is not approved, the item may be sent back to you.

 

6. Exchanges

 

If your return is approved due to a defect:

 

We will send a replacement item at no additional cost

If the item is unavailable, a full refund will be issued

 

7. Shipping Costs

 

Defective or damaged items: Return shipping is covered by us

Non-defective items: Returns are not accepted

 

8. Contact Information

 

If you have any questions regarding your order, please contact us:

 

Email: holymolycool99@gmail.com

 

Phone: +1 (28) 5545-548-514